My Favorite Line for Handling Angry People With Dignity + Grace

“Why don’t you tell me what you think would be appropriate?”

Useful language for handling complex situations like:

  • A customer is unsatisfied.
  • An employee is complaining.
  • A friend is upset.
  • Your sister is angry you don’t see her enough.
  • A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.)

Most of the time, people just want to feel heard and validated. But instead of you stressing over the right way to handle it, sometimes it’s easier to simply ask.

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Quit your job. Work remotely. Travel the world. Find your f*cking self.

Every weekday morning at 8am Eastern you’ll get 3 ideas to help you make big moves and big money. Written by Penguin Random House author, entrepreneur & digital nomad, Ash Ambirge, who likes to believe she still has standards.

The Middle Finger Project has helped over 500,000+ unconventional subscribers ditch the crock pot & go on an adventure. Established 2009 from Santiago, Chile.