My Favorite Line for Handling Angry People With Dignity + Grace

IN: Clients, Communication, Confidence, Hard Stuff

“Why don’t you tell me what you think would be appropriate?” Useful language for handling complex situations like: A customer is unsatisfied. An employee is complaining. A friend is upset. Your sister is angry you don’t see her enough. A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.) Most of

EXPAND

Growth Requires Muscle Tears

IN: Confidence, Creating, Life, Success

Yesterday I talked about change—and it’s no coincidence. I’m making some big changes myself, given that a lot of things are coming to an end, right now. Because iteration is what we’re all doing, every single day, even if it blows by us going 100mph down the freeway. (In a red Ferrari, sming a cigar, with a license plate that reads: TOOFAST4U.) We iterate as we breathe; we iterate every time we exercise; we iterate every time we learn something

EXPAND

When Following the Crowd is GOOD FOR YOU.

IN: Confidence, Lady Balls, Life

  So the other day, it happened. There was one person stubborn enough to finally coerce me into doing the one thing I’d promised I’d never do. I’d hedged for many painful weeks. (Okay, fine, months.) I’d squirmed and I’d squithered (new favorite word) and I’d writhed and I’d wriggled. And yet, she kept asking. “Today at 5:30!” “Are you coming today?” “A little birdy told me today is the dayyyyyy.” And every time I’d try really hard to talk

EXPAND

There’s No Such Thing as The Committee of True & Actual Greatness™

IN: Confidence, Lady Balls, Life, Success

  You know what’s the absolute worst? Waiting in at the doctor’s office. There’s a lot of anxiety around that, am I right? Nobody likes waiting at the doctor’s office because we all secretly think that the doctor’s just sitting behind a closed door somewhere, doing wheelies in an office chair, watching the minutes churn past with glee as they browse the latest in cutting edge gardening techniques while the rest of us waste away huddled together in

EXPAND

“Oh Crap! What if I’m New At This + Don’t Have Any Testimonials?!”

IN: Business 101, Confidence, Selling

  CONFESSION: I’m about to share something and be a bad, bad girl. Okay, fine, I’m not really a bad girl (it’s only Thursday, after all) but I am about to share an excerpt from the column that I write exclusively for my Unf*ckwithable Girlfriends, because I THINK THIS TOPIC IS THAT IMPORTANT. Here was the question that was sent in: I am about to embark on giving my first set of free 20-minute coaching calls (with no sales pitch)

EXPAND

My Top 5 Makeup Tips for Working From Home—And NOT Looking Like a Total Soiled Sloth :)

IN: Confidence, Humor, Lady Balls, Video

Hi! You are going to think I’m positively off my rocker, but I made you a video containing my very own top five makeup tips for NOT loing like a soiled sloth while working from home. Because WORKING FROM HOME IS HARD AND WE NEED ALL THE HELP WE CAN GET. (Also, because last week one of our Unf*ckwithable Girlfriends—a fabulous photographer named Heidi—rocked a Live for all of us on how to lo hot for the camera, and

EXPAND

Unf*ckwithable BOSS | Online Business Development Program

IN: Business 101, Confidence, Creating, Marketing, Money Talk, Selling, Success, Video

*enthusiastic drum roll por favor*  Just kidding. I’d actually like an electronic harp, please. (Obviously superior.) Ladies, gents, and pandas, it is my pleasure to announce that the all-new Unf*ckwithable Boss On Business Development Program is now officially open. If you ever wished that you and I could put our heads together over a bottle of wine, and work together for a series of weeks ing in hard and creating—or overhauling—your on business from start to finish, A-Z, this is for you. As

EXPAND

UNF*CKWITHABLE BOSS: Red Hot, Brand New, Business Development & Refinery Program. Now Open for Enrollment!

IN: Branding, Business 101, Clients, Communication, Confidence, Creating, Hard Stuff, Life, Marketing, Money Talk, Productivity, Selling, Success, Writing

Hang onto your pumpkin loafs! (By which I mean, eat all the pumpkin loaf and then get yo’ glasses on, because there’s big news in the house today.) My brand-new business mentorship program has just rolled up in a Cadillac and is currently swigging vodka before making its debut onto the red carpet. It’s called UNF*CKWITHABLE BOSS, and it’s here to change the face of modern work forever. Unconventional name? Check. Unconventional purpose? Double check. If you’ve been thinking about striking

EXPAND

Self-Hatred, Low Self-Esteem & Firing Those Lying Pricks From Your Payroll

IN: Communication, Confidence, Hard Stuff, Success

  Alright, real talk: It’s 4:27am and there should be laws against writing at these hours. Is this what drunk driving feels like? Because I’m pretty sure my eyes are doing cartwheels and my brain is like, “What the ****?” and all the while my stomach is all, LISTEN LADY IF WE’RE DOING THIS I’M GONNA NEED SOME ASSISTANCE DOWN HERE. I mean, I normally wouldn’t mind dragging a bag of Doritos into bed with me at this hour (it’s

EXPAND

Your Opinion About Yourself Doesn’t Matter

IN: Confidence, Creating, Hard Stuff

Real talk: I think you’re a liar. A very, very convenient liar. I can call you that because we’re all in the same club. Because the thing is, when you’re out there doing creative work, and new work, and work that has no manager, no support team, no pat on the back, there are days when you will wake up and be convinced that you’re a total fuck up; that you’re not any good; that you’re in over your head; that

EXPAND

Wanna Be Successful Online? Stop Bullshitting. Tell Your TRUTH.

IN: Branding, Confidence, Creating

  Jesus, do you feel that? *Not a direct quote from Donald Trump I was scrolling through my feed, as one does on a Thursday night when they’ve just made themselves a pot of coffee in a feeble attempt to NOT keep the sleep schedule of an eighty year old choir member, and there it was, all over the place: The sense that everybody is entirely bullshitting you. And, you know, I’m not entirely sure who I’d like to

EXPAND

“Never Lose Your Sunny Disposition. It’ll Be the Most Important Asset You’ll Ever Have.”

IN: Confidence, Hard Stuff, Success

Her name began with an H. I brought the card down to the hotel lobby with a little swing in my pulse—not because I was nervous to give it to her, although in retrospect, maybe I was. I didn’t want it to seem like I was bribing her. (Or, you know, ASKING FOR SEX.) “My first Kate Spade!” she exclaimed, swinging the lid off the round pink and orange box with the same overflowing enthusiasm that had been the very

EXPAND

If You’re Nervous About Pulling the Trigger, Clap Your Handsssss!

IN: Confidence, Creating, Success

There seems to be this idea that you should be ready for stuff before you do it. You should do your research. Come fully prepared. Think ahead. Not get taken by surprise. While that might be practical advice when you’re presenting an 8th grade science project, or pitching your boss an idea, or trying anal for the first time—SHE DID NOT JUST SAY THAT—it’s the farthest thing from practical in a modern world of entrepreneurship. The assumption behind the “plan

EXPAND

Women Don’t Learn How to Be Strong & Confident & Brave in Home-Fucking-Ec.

IN: Confidence, Life

  Once upon a time, I to Home Ec in high school, which is hilarious, because based on tweets like these, I must have failed: I tweeted that out a couple of days ago after Googling “How to trick your mother-in-law into thinking canned tomato sauce is homemade,” which inevitably led me into chopping, like, four fucking onions with a butter knife and spooning an entire cup of sugar into the pot, because if a spoonful of sugar helps the medicine

EXPAND

Is Your Life *Actually* a Good One? Can You Even Decide? What Does Good Even MEAN These Days?

IN: Confidence, Life, Success

It’s hilarious, really. You spent the first twenty years of your life worrying what the f*ck you were suppose to do on this planet—with your ONE BIG PRECIOUS LIFE that every other poster won’t shut up about—only to spend the next twenty years wondering if you did it right. Because, did you? Was this what life was suppose to lo like? Did you do it right? Pass the test, check the box, score the A? Like, is your life

EXPAND

When You Feel Worthy of Being Seen…It Shows

IN: Communication, Confidence, Success

  Let me tell you what: American women may have Victoria’s Secret, but Italian women have another secret altogether. You know it by the way she holds her head a little higher than yours, eyes on fire, gliding down the god damn sidewalk as if her and Mother Nature were tag teaming. It is not just confidence—though confidence is plainly written across her shoulders—nor arrogance, judging by the way she laughs with her entire body alongside her friends in the piazza.

EXPAND

For a Long Time I Secretly Worried: What If I Was Screwing Everything Up?!

IN: Confidence, Life, Success

  We’re on a transatlantic flight to London. I just bite into the kind of sausage one should never bite into, and now that we’re exactly 552 miles away from our destination, I realized that my eyes were less than sprightly and my hair loed like Fiona fucked a bird’s nest. So I did what any resourceful woman on a transatlantic flight to one of the most fashionable cities in the world might do: I brushed it. With a toothbrush.

EXPAND

Stop Peeing Apologies Down Your Leg: Instead of Saying “I’m Sorry,” Say “THANK YOU”

IN: Communication, Confidence, Hard Stuff, Just The Tip

I used to be a really nice person. I was the kind of person who would nod sweetly and enthusiastically, as if I had a permanent coating of cotton candy on my lips—even when I was seething inside. (Whether this made me nice or a moron is still up for debate.) I would never question anyone else’s opinions, assuming that if they thought it, that made it true; that they saw something I didn’t. I would never tell anyone “no,”

EXPAND

The CEO might be her own boss, but she does not have to be her own bitch.

IN: Confidence, Creating, Hard Stuff

Being in business for yourself requires three things. A sense of discip. A sense of self. And a motherfucking tube of lipstick. When you run a business, NOTHING about your workday los like anybody else’s, and soon it follows that nothing about your life los very much like anybody else’s, either. Late nights. Unusual schedules. Working than everybody you know. Feast and famine. Elation and despair. Freedom on a Monday. Shackles on a Sunday. And your hilarious diet, which probably consists of

EXPAND

How to Pitch Yourself On Paper the HUMAN Way (Or, Your Resume: A Horror Story)

IN: Communication, Confidence, Writing

“Why won’t you kiss me?” he had asked. Fuck. Fuck. Fuck. Didn’t he understand what I was going through? Didn’t he have the same worries?! He inched closer. I inched backward. I couldn’t kiss him. Not there. Not with the faint smell of burnt popcorn swirling in my nostrils; the scent of sweaty leather fighting for an equal opportunity to infiltrate my senses. There was suppose to be candlelight. And a bowl of spaghetti. And Whitney Houston’s I Will Always Love

EXPAND

The Key to Fooling Everyone Into Thinking You’re a Natural at Public Speaking (Bye Bye, Stiff & Stuttery!)

IN: Communication, Confidence, Hard Stuff

“How many pisco sours have you had?!?!?!” The words galloped out of my mouth when my best friend, M, asked me—the girl who spells god with a lowercase g and who has openly questioned the institution of marriage—to officiate her wedding. The first image that came to mind was me standing on an altar wearing a maroon-colored robe, flicking water onto their foreheads and cueing Whoopi Goldberg in Sister Act. The fact that my fingers wanted to type “alter” instead

EXPAND

Create & Offer What YOU’D Want to Buy.

IN: Confidence, Creating, Selling

  “THAT’S GENIUS!” said a lot of really sweet people really big brown nosers after the launch of Unf*ckwithable Girlfriends last week. Except they weren’t giving me the compliment because of what it contained, but rather, because of what it didn’t. “You mean you aren’t inundating everyone with another group? No forums? No Google Hangouts? NO HEART-CENTERED NETWORKING?” (By the way, heart-centered has just made it onto the Word Shitlist, which, FYI, refreshes on page load at the bottom

EXPAND

Networking Event? Try This Creative Approach to Introducing Yourself.

IN: Communication, Confidence, Selling

Are these people on crack? It was the first thought that came to mind as I read this Inc. article that advises you to take your glass of warm Yellowtail, roll up to a stranger at a networking event and all but murmur in their ear: How can I help you? The theory is that you’ll get a better response by trying to be helpful than trying to be salesy—but in execution, this thinly veiled, “I’m here to help!” Pee-wee Herman

EXPAND

Help! My Elevator Pitch is Falling (Seriously) Flat Chested.

IN: Communication, Confidence, Selling

There’s this collective group groan that happens when the words, “elevator pitch” are spen. (For the record, it sounds like: gggggeeerrrrrrrrrrrrrduuuurrrrrruhhhhhhSPLAT.) In my experience, this is usually for one of three reasons: Someone once insisted that if you’re ever riding in an elevator, you MUST! BE! ABLE! TO! SELL! YOURSELF! BEFORE! THE! NEXT! STOP! (So now you have PTSD every time someone asks you if you’re—ding, ding ding—going up.) You couldn’t explain what you do in thirty minutes, let alone

EXPAND

Nice Brands Finish Last

IN: Branding, Communication, Confidence

Out of 100,000 adjectives in the English language, if the best you can come up with is nice, then I’m doing something wrong. It’s like spending Thanksgiving Day ripping out gizzards and mashing actual potatoes, only to be told that the food is “very good, thanks.” VERY GOOD, THANKS? What is this, a $5 blowjob? Now that I’ve taken the blog to all new inappropriate heights, I might as well tell you what I really think. (P.S. To all my

EXPAND

Read This if You’re an Impatient, Demanding, Self-Critical Tart Who Gets Mad at Herself When Things, You Know, Actually Take TIME

IN: Confidence, Productivity, Success

What gets measured, gets managed has got to be the most annoying piece of business advice ever. (Right next to “create epic content,” “follow your passion,” and “don’t fart too loud when the mic is on,” of course.) Coming from a background in PR, I’ve always hurled silent insults at the whole “what gets measured, gets managed” thing, because many important outcomes—like positive sentiment, for example—are harder than Donald Trump’s head to measure. And yet, all these years later, I think

EXPAND

On Becoming Unfuckwithable

IN: Confidence, Success

Unfuckwithable. If you’re contemplating themes for the New Year, I highly recommend borrowing this one. Unfuckwithable. Rolls right off the tongue and deep dives directly into your ovaries. But importantly? We need this. We need this because there are always going to be days—weeks, months, years—where everything feels hard. There are always going to be people who do wrong by you, es you don’t want to answer, decisions you don’t know how to make, money you don’t know where

EXPAND