Category: Communication Skills

The Key to Fooling Everyone Into Thinking You’re a Natural at Public Speaking (Bye Bye, Stiff & Stuttery!)

“How many pisco sours have you had?!?!?!” The words galloped out of my mouth when my best friend, M, asked me—the girl who spells god with a lowercase g and who has openly questioned the institution of marriage—to officiate her wedding. The first image that came to mind was me standing on an altar wearing a maroon-colored robe, flicking water onto their foreheads and cueing Whoopi Goldberg in Sister Act. The fact that my fingers wanted to type “alter” instead

Networking Event? Try This Creative Approach to Introducing Yourself.

Are these people on crack? It was the first thought that came to mind as I read this Inc. article that advises you to take your glass of warm Yellowtail, roll up to a stranger at a networking event and all but murmur in their ear: How can I help you? The theory is that you’ll get a better response by trying to be helpful than trying to be salesy—but in execution, this thinly veiled, “I’m here to help!” Pee-wee

Help! My Elevator Pitch is Falling (Seriously) Flat Chested.

There’s this collective group groan that happens when the words, “elevator pitch” are spoken. (For the record, it sounds like: gggggeeerrrrrrrrrrrrrduuuurrrrrruhhhhhhSPLAT.) In my experience, this is usually for one of three reasons: Someone once insisted that if you’re ever riding in an elevator, you MUST! BE! ABLE! TO! SELL! YOURSELF! BEFORE! THE! NEXT! STOP! (So now you have PTSD every time someone asks you if you’re—ding, ding ding—going up.) You couldn’t explain what you do in thirty minutes, let alone

How to Stop Writing With a Stick Up Your Rump: A Foolproof Way to Add More Personality Without Being Unprofessional

One of the things I get asked about forty hundred times a day (besides whether or not I know there’s a hair sprouting from my chin) is this: “I’m not as boring a boob as I seem, but from all those years in corporate America / Catholic school / working as a mad scientist, my mouth is feeling a little…constipated.” You might even commit the crime of talking in the third person (“Jane Doe has extensive experience in creating high-level

“How do I raise my rates without making it awkward?”

Well isn’t this the motherloving question of the year. It gets asked a lot sometime between the stages of that time you started your business and worked for peanuts because you were feeling wildly insecure about your worth and holy bananas I’ve been doing this for years and I’m still barely making rent even though I work around the clock, my armpits stink, and I haven’t seen the outside in days. You’ve come to the sobering reality that your rates

Two Gorgeous Ways of Saying NO in Business…Without Throwing Cheeseburgers at People’s Heads

Boundaries in business are important. I’m obsessed with them. I talk about boundaries a lot. Probably because when I was young, I was very, very horrible at setting them. Girlfriends would nag me into doing whatever dumb thing they wanted me to do that weekend, like crochet. Or sneak out bedroom windows at 1 o’clock in the morning to go meet cute boys next door who wanted us to take off our shirts. I actually have a diary entry where

23 Phrases Every Stressed Out, Strung Out, Well-Meaning (Yet Irritable) Business Owner Needs to Memorize TODAY.

Being able to elegantly SAY WHAT YOU MEAN isn’t always an easy task— —particularly when you’re too busy for petty sh*t like showers, your stress hormones are being IV dripped into your veins at the rate of a class five river rapid, your head is doing Beetlejuice-style 360s as you juggle fourteen and a half clients (and their really cute idiosyncrasies—wink), and as a darling bonus, your three children are pounding their fists at the dining room table threatening to

How to Get on the Phone With a Client and Deliver a Stutter-Free Pitch Like a Goddamn PRO.

You know when you hear somebody speak who’s obviously nervous and they’re talking a million miles a minute and you kind of wonder if they’re even breathing and you sort of kind of feel bad for them because you can tell JUST HOW NERVOUS THEY ARE so now you sort of feel nervous on their behalf—and you seriously hope they seriously don’t faint, vomit or do that thing where they blank, cry and go running off the stage? This is

Just The Tip: The Final Formula For Writing An Effective Apology

You’re going to fuck up. Or at the very least, at some time in your life, someone’s going to think you did. And while each apology is going to require its very own dollop of attention, these three steps will get you started in the right direction, (which everyone knows is due North). 1. Keep it brief–not to be confused with showing them your briefs, which might make things worse. Get in, get out, and get over it. The longer

Three Must-Have Client Scripts To Help You (Gracefully) Navigate The Holidays

There is only one reason for this blog post: Because your (hard-working heart) likely sucks at setting boundaries with your clients. And guess what? It’s only going to get harder during the holidays—when you most want to relax, stop working for 3.4 seconds, and drink ALL the egg nog. (Followed by a chocolate covered cherry eating contest and at least one afternoon delight.) So behold. Three TMF written-and-approved client scripts to help you (gracefully) navigate the holidays like a real