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My Favorite Line for Handling Angry People With Dignity + Grace

In: Clients, Communication, Confidence, Hard Stuff,

“Why don’t you tell me what you think would be appropriate?”

Useful language for handling complex situations like:

  • A customer is unsatisfied.
  • An employee is complaining.
  • A friend is upset.
  • Your sister is angry you don’t see her enough.
  • A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.)

Most of the time, people just want to feel heard and validated. But instead of you stressing over the right way to handle it, sometimes it’s easier to simply ask.

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Last week, I gave you three must-have client scripts to gracefully navigate the holidays. But why stop there? Awkward client conversations will always happen, whether you’re jingling bells atop a mistletoe-adorned dumpster or…fatefully not. ALAS. Here are 21 responses you’ll want to memorize the next time your (well-meaning) client balks at your prices, ignores your deadlines, […]

In: Clients,