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The Other 50%: What Your Clients Really Want

She looked at me with worried eyes. “Do you really think my business is going to be great?” she asked, clenching her hands together. That’s when I knew what she needed. Not more advice. Not more brand strategy. Not more discussion on what she’s selling, and how she should position it. “J,” I said, turning […]

In: Clients, Communication, Confidence,

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1,895

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Just The Tip: On Stutter-Free Sales Pitches.

You know when… …you hear somebody speak who’s obviously nervous and they’re talking a million miles a minute and you kind of wonder if they’re even breathing and you sort of kind of feel bad for them because you can tell how nervous they are so now you sort of feel nervous FOR them—and you really hope they […]

In: Clients, Selling,

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8,098

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21 Must-Memorize Responses for Clients Who Play Bad Kitty

Last week, I gave you three must-have client scripts to gracefully navigate the holidays. But why stop there? Awkward client conversations will always happen, whether you’re jingling bells atop a mistletoe-adorned dumpster or…fatefully not. ALAS. Here are 21 responses you’ll want to memorize the next time your (well-meaning) client balks at your prices, ignores your deadlines, […]

In: Clients,

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