Do You Suck at Oral? A (Tongue-In-Cheek) Discussion on Why It’s Hard to Ask for Money

IN: Clients, Confidence, Money Talk, Success

My first sales call was the most disgusting thing I’d ever done. I mean, I don’t even like talking on the phone with people I know, let alone people I don’t. My for the phone ended after the 7th grade, when boys stopped calling and AIM instant messenger sank its teeth into our corsage-donning little hearts. Back then, I was an instant messenger queen. I proved myself through my cat-like ability to manage multiple chat windows at a time

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Two Gorgeous Ways of Saying NO in Business…Without Throwing Cheeseburgers at People’s Heads

IN: Clients, Hard Stuff

Boundaries in business are important. I’m obsessed with them. I talk about boundaries a lot. Probably because when I was young, I was very, very horrible at setting them. Girlfriends would nag me into doing whatever dumb thing they wanted me to do that weekend, like crochet. Or sneak out bedroom windows at 1 o’clock in the morning to go meet cute boys next door who wanted us to take off our shirts. I actually have a diary entry where

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Hurling Macbooks, Clubbing Pet Hamsters & Other Sunday Pleasantries

IN: Clients, Confidence, Hard Stuff

I used to tell my mom everything—from my (entirely uneventful) thoughts on men, to my idealistic views on the world (ignorant conservatives should have their bibles switched out for a Spanish-only edition as punishment for being cruel to immigrants), to the many “what do I do?!” moments one has while attempting to be an adult. Or…something. Then, of course, she had to go and die, which meant a lot of things, but also this: My friends were doomed. I have

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Just The Tip: On Stutter-Free Sales Pitches.

IN: Clients, Selling

You know when… …you hear somebody speak who’s obviously nervous and they’re talking a million miles a minute and you kind of wonder if they’re even breathing and you sort of kind of feel bad for them because you can tell how nervous they are so now you sort of feel nervous FOR them—and you really hope they seriously don’t faint, vomit or do that thing where they blank, cry and go running off the stage? Kind of awkward, right? Kind of distracts from

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21 Must-Memorize Responses for Clients Who Play Bad Kitty

IN: Clients

Last week, I gave you three must-have client scripts to gracefully navigate the holidays. But why stop there? Awkward client conversations will always happen, whether you’re jingling bells atop a mistletoe-adorned dumpster or…fatefully not. ALAS. Here are 21 responses you’ll want to memorize the next time your (well-meaning) client balks at your prices, ignores your deads, or otherwise plays bad kitty. Remember: Don’t be a business push over. It’s up to you to control the conversation. WHEN A PROSPECTIVE CLIENT WANTS

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Three Must-Have Client Scripts To Help You (Gracefully) Navigate The Holidays

IN: Clients

There is only one reason for this blog post: Because your (hard-working heart) likely sucks at setting boundaries with your clients. And guess what? It’s only going to get harder during the holidays—when you most want to relax, stop working for 3.4 seconds, and drink ALL the egg nog. (Followed by a chocolate covered cherry eating contest and at least one afternoon ight.) So behold. Three TMF written-and-approved client scripts to help you (gracefully) navigate the holidays like a real pro—without being

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Resent Your Clients?

IN: Clients

Too often you do things you shouldn’t. Because you worry that if you don’t answer that e at 11pm, if you don’t squeeze them in this week, if you don’t work within their budget, if you don’t do the extra round of revisions for free, if you don’t accept their god damn request, there’s going to be a consequence. But there’s a difference between doing what’s best for your business. And doing what’s best for your guilty conscience. Make

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The Secret to Avoiding Pain In The Ass Clients

IN: Clients

If you’ve never had a Brazilian wax, I’m pretty sure you should try it. Not only will you feel supremely sexy, but you’ll also never complain again about stubbing your toe, jamming a finger, getting a paper cut, or getting violently smashed in the face with a crowbar. Compared to the pain of a Brazilian–those things? Child’s play. Speaking of savagely ripping out hundreds of icate hairs using piping hot insect excretions, I’d like to mention something else that seems

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