The Blog

Apr 16

2021

16 Words That’ll Help You Defeat Refund Bullies Over the Phone 💪 📞

Apr 16, 2021

I hate phone calls. In fact, there are fewer things I hate than when my phone rings. The first thought: WHO DARES…HAVE THE NERVE…TO CALL…UNINVITED?!? It’s basically the modern equivalent of dropping in on someone unannounced—especially if it’s a video call. Quick, hide the mannequin! Hide the hamburgers! Hide MY ENTIRE FACE! (Oh, you don’t […]

In: Client Scripts and Templates, Communication Skills

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Dec 9

2020

💌 Free Email Template 💌 Switch Your Clients to Retainer the Easy Way

Dec 9, 2020

It’s that time of yeeeeaaaar! No, not the holidays. Fuck the holidays. (Just kidding, I LOVE the holidays.) (Ugh, a jolly asshole like me would.) Rather, it’s the time of year for you to announce to your clients your intentions for your 2021 rates—and perhaps (perhaps???) a switch over to—drum roll—retainer. Dun dun dunnnnnnnn! RETAINERS!!!!!! […]

In: Client Scripts and Templates

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Oct 2

2020

Should You Talk Politics in Business? Or Stay Neutral and Keep Your Mouth Shut?

Oct 2, 2020

THIS WEEK, am I right? I literally didn’t sleep on Tuesday. Then I finally get to sleep, and wake up to this morning. How can you be talking about anything else right now? *cue the person who’s definitely sending out emails right now about making the perfect pumpkin spiced latte* Is that jarring to you? […]

In: Client Scripts and Templates, Communication Skills, Politics, Society & Culture

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Dec 20

2019

Psst—Here’s an Original, Thoughtful, Fun-Loving Holiday Script to Send Your Clients TODAY (So It Doesn’t Look Like You Forgot!)

Dec 20, 2019

So it’s the Friday before Christmas and you’ve PROBABLY JUST REALIZED THAT YOU ARE OUT OF TIME. I know, happens so quickly, doesn’t it? I’ve got a whole list of people that I intended to send presents to, but didn’t. Because I am an excellent planner. But at least my shriveled little heart was in […]

In: Client Scripts and Templates

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Oct 30

2019

The Four Paragraph Email You ~Need~ to Memorize For When Clients Owe You Money (But You Aren’t Sure What to SAY)

Oct 30, 2019

Recently, my friend S called and said: “Shit, balls, fuck, I’m running out of cash flow—my clients owe me money but they haven’t paid yet and I don’t know what to…say?” Okay, so maybe I added the “shit, balls, fuck” bit, but you know it’s exactly what’s going through your mind unless you’re a Mormon. […]

In: Client Scripts and Templates

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