The Blog

Apr 16

2021

16 Words That’ll Help You Defeat Refund Bullies Over the Phone 💪 📞

Apr 16, 2021

I hate phone calls. In fact, there are fewer things I hate than when my phone rings. The first thought: WHO DARES…HAVE THE NERVE…TO CALL…UNINVITED?!? It’s basically the modern equivalent of dropping in on someone unannounced—especially if it’s a video call. Quick, hide the mannequin! Hide the hamburgers! Hide MY ENTIRE FACE! (Oh, you don’t […]

In: Client Scripts and Templates, Communication Skills

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Jan 20

2021

Unintimidated HQ™️—My New Communication Company Inspired by Kamala Harris 💪

Jan 20, 2021

Kamala. Motherf*cking. Harris. IT HAPPENED! IT’S HAPPENING! WE’RE MAKING HISTORY RIGHT…NOW! I cannot tear myself away from the inauguration. (I legit got emotional the moment I turned it on this morning.) I’ve been thinking about this moment ever since Harris spoke the iconic two words she will forever be remembered by—”I’m speaking.” As soon as […]

In: Communication Skills

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Oct 2

2020

Should You Talk Politics in Business? Or Stay Neutral and Keep Your Mouth Shut?

Oct 2, 2020

THIS WEEK, am I right? I literally didn’t sleep on Tuesday. Then I finally get to sleep, and wake up to this morning. How can you be talking about anything else right now? *cue the person who’s definitely sending out emails right now about making the perfect pumpkin spiced latte* Is that jarring to you? […]

In: Client Scripts and Templates, Communication Skills, Politics, Society & Culture

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Dec 11

2018

Taking Time Off for the Holidays but HAVEN’T TOLD YOUR CLIENTS? Here’s a Proven Script You Can Use (That Won’t Put Anyone’s Undies in a Bunch)

Dec 11, 2018

Last week I gave you a savage script for what to say when you want to raise your rates come the New Year—without seeming like a total grabby, greedy, ungrateful weirdo. But guess what? This fun train’s just begun, because this week, YOU GET ANUTHAAA ONEEEE. It’s the middle of December, my friend, and that […]

In: Client Scripts and Templates, Communication Skills

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Dec 7

2018

Boo-Yah, Time to Raise Your Rates! Here’s a Proven Script You Can Use (That Won’t Even Make It a Little Bit Awkward)

Dec 7, 2018

Haiiiiiiiiii! It’s December, and you know what that means! TIME TO RAISE YOUR RATES. You need to send the following email to your clients RIGHT NOW. (Like, right now. Especially because today is Friday, and this email is always served best on a Friday with a beer.) Now then. *clears throat* This miraculous email that […]

In: Client Scripts and Templates, Communication Skills

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Sep 26

2018

How to Introduce Yourself at a Dinner Party Like a Cool-As-A-Cucumber BALLER

Sep 26, 2018

“So, what do you do?” These are the words WE ALL DREAD, FAM. Even professional communicators—cough cough—who work online and write inappropriate blog posts and whose job titles can’t easily be corralled onto some adorable fucktard pin. This past week, however, I had the opportunity to reflect on the personal intro more than ever when I found myself at not […]

In: Client Scripts and Templates, Communication Skills

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Aug 31

2018

How to Write the Perfect Cold-Call Email—Without Making Yourself Sound Like a Grabby Psycho

Aug 31, 2018

Psycho is a good word, isn’t it? Ditto psychobitch, which I really gotta use more. (WE ALL KNOW SOMEBODY…) But when cold-emailing a potential client whose money you would love to have—ahem—we don’t want you to be that person. Not only will you be deleted faster than Barr. David Newton Esq. of Nigeria, you’ll be […]

In: Client Scripts and Templates, Communication Skills

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