ASH AMBIRGE

Author, CEO & Founder

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How to Get on the Phone With a Client and Deliver a Stutter-Free Pitch Like a Goddamn PRO.

In: Communication Skills

You know when you hear somebody speak who's obviously nervous and they're talking a million miles a minute and you kind of wonder if they're even breathing and you sort of kind of feel bad for them because you can tell JUST HOW NERVOUS THEY ARE so now you sort of feel nervous on their behalf—and you seriously  hope they seriously don't faint, vomit or do that thing where they blank, cry and go running off the stage?

This is basically what we do to clients.

You know the drill: Someone shows interest in your services, so you put on your Tweety Bird cheery fake face and propose that you “hop on a call” (FML for this term) “to see if there might be a fit.” Then, when you finally get ON the call, you can't even pay attention to what you're saying because you're trying to hurry through your spiel because you're SURE they have other things to do and really you just want to close your eyes and get through it and hope they don't ask you any hard questions like, “How much is all this going to cost?” Because then you'll be forced to swallow that lump in your throat and actually say it out loud and what if they laugh and say it's too high and get real and have a nice day? Or worse, what if they somehow figured out a way to throw tomatoes at you through the phone (technology is advancing at the speed of light, after all) before uploading a recorded version of the conversation to somebody's award-winning podcast with the title, “How to sound like a complete and utter incompetent moron,” which will not only ruin your business forever, but your self-esteem, and given that you were JUST getting over the one time Joey Lemonchelli told everybody in the 7th grade you were a bad kisser, you're kind of on the brink, and you don't know if you can do this whole sales thing, and you never wanted to do all of this negotiating stuff because all you really wanted to do was DESIGN GORGEOUS LOGOS, OKAY?

When you're nervous, and you're on the phone / speaking in front of a large group of elephants / giving a presentation / making a sales pitch, remember two things:

  1. First, you belong there. You're there because they were already impressed with you. You don't have to beg for their attention—you've already got it.
  2. And second, you're equals. You aren't wasting their time. If anything, there's a chance they may be wasting yours. Assume you're both on equal ground, here. They'd like your service as much as you'd like their investment.

Knowing these things, it becomes easier to operate from a position of power—not intimidation. And the quickest way to project more power, more authority, more poise and more command over a conversation?

Is to force yourself to speak slowly and deliberately.

When someone speaks slowly and deliberately, you sense that they've got enough self-esteem to be doing so; that they feel their message is important enough to warrant the time; that they matter to the conversation. And this rubs off.

It rubs off on a client's perception of you, and more importantly, on their perception of your work.

It rubs off on how much they're willing to trust you, and in turn, rubs off on how sensitive they'll be to your fees.

It rubs off on whether they're more likely to sign a deal today—or tell you “they'll get back to you.”

And it rubs off on how good you feel about the way you're showing up in the world—maybe the most important piece of all. Because even though you might feel like a giant William Hung on the inside…the best kept secrets?

…are still secrets. 

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It’s the moment you’ve been dreading. You’re there, on the phone. It’s almost time to wrap up. There’s THE awkward silence. You know you’re suppose to try and sell them some kind of 3-month package—or some other salesy bullshit—but how do you transition the godforsaken conversation?! This is so not natural for you. The whole thing […]

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When I worked in magazine advertising sales, every year we were sent a copy of the new rate cards from corporate. And every year, we account executives would then proceed to send an email to our clients that would say: “Hey, Janey-babe! Here’s this year’s new rate card for your records.” It wasn’t personal. Nor […]

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Boo-Yah, Time to Raise Your Rates! Here’s a Proven Script You Can Use (That Won’t Even Make It a Little Bit Awkward)

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Haiiiiiiiiii! It’s December, and you know what that means! TIME TO RAISE YOUR RATES. You need to send the following email to your clients RIGHT NOW. (Like, right now. Especially because today is Friday, and this email is always served best on a Friday with a beer.) Now then. *clears throat* This miraculous email that […]

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