ASH AMBIRGE

Author, CEO & Founder

Learn More >>

My Favorite Line for Handling Angry People With Dignity + Grace

In: WTF Do I Say?

“Why don’t you tell me what you think would be appropriate?”

Useful language for handling complex situations like:

  • A customer is unsatisfied.
  • An employee is complaining.
  • A friend is upset.
  • Your sister is angry you don’t see her enough.
  • A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.)

Most of the time, people just want to feel heard and validated. But instead of you stressing over the right way to handle it, sometimes it’s easier to simply ask.

271

READS

Taking Time Off for the Holidays but HAVEN’T TOLD YOUR CLIENTS? Here’s a Proven Script You Can Use (That Won’t Put Anyone’s Undies in a Bunch)

Last week I gave you a savage script for what to say when you want to raise your rates come the New Year—without seeming like a total grabby, greedy, ungrateful weirdo. But guess what? This fun train’s just begun, because this week, YOU GET ANUTHAAA ONEEEE. It’s the middle of December, my friend, and that […]

In: WTF Do I Say?

READ MORE >>

5,778

READS

Help! My Elevator Pitch is Falling (Seriously) Flat Chested.

There’s this collective group groan that happens when the words, “elevator pitch” are spoken. (For the record, it sounds like: gggggeeerrrrrrrrrrrrrduuuurrrrrruhhhhhhSPLAT.) In my experience, this is usually for one of three reasons: Someone once insisted that if you’re ever riding in an elevator, you MUST! BE! ABLE! TO! SELL! YOURSELF! BEFORE! THE! NEXT! STOP! (So […]

In: WTF Do I Say?

READ MORE >>

2,008

READS

“How do I raise my rates without making it awkward?”

Well isn’t this the motherloving question of the year. It gets asked a lot sometime between the stages of that time you started your business and worked for peanuts because you were feeling wildly insecure about your worth and holy bananas I’ve been doing this for years and I’m still barely making rent even though I […]

In: WTF Do I Say?

READ MORE >>

568

READS

My Favorite Line for Handling Angry People With Dignity + Grace

“Why don’t you tell me what you think would be appropriate?” Useful language for handling complex situations like: A customer is unsatisfied. An employee is complaining. A friend is upset. Your sister is angry you don’t see her enough. A gorgeous Italian man is holding a very serious grudge because you denied his advances as […]

In: WTF Do I Say?

READ MORE >>

2,217

READS

The One Line Script That Will Help You Raise Your Rates Without Sweating, Swearing or Sounding Like a Greedy, No-Good, Finger-Licking Arse

When I worked in magazine advertising sales, every year we were sent a copy of the new rate cards from corporate. And every year, we account executives would then proceed to send an email to our clients that would say: “Hey, Janey-babe! Here’s this year’s new rate card for your records.” It wasn’t personal. Nor […]

In: WTF Do I Say?

READ MORE >>

682

READS

How to (Naturally!) Transition Into a Good-Natured Sales Pitch Over The Phone—Without Seeming Like a Total Greedy, Awkward, Weirdo Troll

It’s the moment you’ve been dreading. You’re there, on the phone. It’s almost time to wrap up. There’s THE awkward silence. You know you’re suppose to try and sell them some kind of 3-month package—or some other salesy bullshit—but how do you transition the godforsaken conversation?! This is so not natural for you. The whole thing […]

In: WTF Do I Say?

READ MORE >>

Exclusive VIP Access

Join The Middle Finger Project mafia—over 75,000+ disobedient humans strong—and as a welcome gift (which I promise won’t be a thug named Vinny), I’ll send you a top secret discount code for our best-selling courses, kits and workshops. Because #SOLIDARITY.

It’s free, and you’ll also get new posts every week, plus at least one GIF of Betty White for the win.

Privacy Policy Info Here