ASH AMBIRGE

Author, CEO & Founder

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My Favorite Line for Handling Angry People With Dignity + Grace

In: Clients, Communication, Confidence, Hard Stuff,

“Why don’t you tell me what you think would be appropriate?”

Useful language for handling complex situations like:

  • A customer is unsatisfied.
  • An employee is complaining.
  • A friend is upset.
  • Your sister is angry you don’t see her enough.
  • A gorgeous Italian man is holding a very serious grudge because you denied his advances as you pranced into the sunset before you realized you were very, very stupid, and now you’re begging his forgiveness. (Torturous, I am sure.)

Most of the time, people just want to feel heard and validated. But instead of you stressing over the right way to handle it, sometimes it’s easier to simply ask.

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READS

Just The Tip: On Stutter-Free Sales Pitches.

You know when… …you hear somebody speak who’s obviously nervous and they’re talking a million miles a minute and you kind of wonder if they’re even breathing and you sort of kind of feel bad for them because you can tell how nervous they are so now you sort of feel nervous FOR them—and you really hope they […]

In: Clients, Selling,

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become unf*ckwithable

What does it mean to be Unf*ckwithable? View the 10 commandments >>

 

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