ASH AMBIRGE

Author, CEO & Founder

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$5 Discount or $5 Surcharge?

In: Business 101, Money Talk, Selling,

Would you rather get a $5 discount or receive a $5 surcharge?

It’s the same change in price, just framed differently—and yet, I bet even the word “surcharge” just had you up in arms. LISTEN HERE, AT&T!!!!!!!!!!!

That’s because humans are reeeeepulsed by the idea of losing something we already have. It makes us hangry. Emotional. Angsty.

This is why there are so many free trials of all the things. Not because they’re giving you something out of the goodness of their heart (HAHAHAHAHA people are good?), but because those companies are betting on the fact that you will fall in love with them, use the software, and take ownership over the product and then—uh oh—thirty days later, they threaten to take it away.

You don’t want to lose what you already had.
But you wouldn’t care so much, if you never had it in the first place.

This isn’t bad—it’s just human nature.

But what do you think this means for that offer you’re making?
For that bonus you’re adding?
For that proposal you’re sending?

Give, give, give all you want—

—but you better damn well remember to take it away.

Enter your email address and I'll rummage around in my bag of tricks for JUST the thing.

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A Note on Professional Integrity.

Let me ask you a question: Does your word MEAN anything? Are you a woman of your word? A man of your word? A professional of your word? In my business interactions with people, I’ve been left shocked–disgusted, actually–at the lack of professional integrity. I’ve hired contractors who disappear mid-project, clients who drop off the […]

In: Business 101,

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Fuck Plan B. You’re on the A Team.

His name is Oskar. He’s Rastafarian. I met him when I first came to Costa Rica in 2004 and watched him trying to sell his paintings day after day on the beach, sweating, struggling to speak English to the tourists who passed by, working from dusk until the wee hours of the night to make […]

In: Business 101,

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A Dead Simple Way to Write a Creative Bio (Without Crying) (Or Wall Punching) (Awkward, You Guys)

Most people dread introducing themselves in general, but ask someone to introduce themselves in writing, and you’ve just added another unwelcome layer of pressure: Now you’ve got to WRITE WELL ON TOP OF IT. And, you know, say witty things. That you’re committing to paper. While being judged by everyone who reads it. Because isn’t […]

In: Business 101, Creativity, Writing,

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