ASH AMBIRGE

Author, CEO & Founder

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“Getting On the Phone With Clients Makes Me Want to Projectile VOMIT”

In: Communication Skills

“Let’s hop on a call” strikes VAMPIRE-LIKE-TERROR into the heart of new business owners and experienced ones alike.

When I took a survey asking why, here were some of the answers:

Just puhleezze buy it…don't make me ask!!

The first 10 seconds are so awkward!

I hate small talk but never know how to start the conversation right.

I want to sound like a girl with brains and someone to be reckoned with—but I have no idea how.

I hate the, “Well, I just didn't think it would be so pricey,” or the, “But I'm friends with your _________, can I get a discount?”

At the end they *want* what I’m offering, but I need time to digest it all (which I'm getting better at explaining but still… it feels like they leave so dissatisfied with a lack of immediate action items and full new strategy to put in place).

Not knowing when or how to end the conversation…GAH.

The first seconds and the moment when we talk about the price—still, after all these years, in spite of feeling confident about my work and what I charge.

They're going to ask a question that I don't have the answer to and thereby nullify any chance of working together.

Whenever someone pushes back on my prices when I know my prices are reasonable. I hate this part because I feel like I have to then explain myself and why I charge what I charge.

Staring at the phone knowing I HAVE TO DO THIS while my stomach turns itself inside out. Then, waiting for the inevitable question I won't know how to answer and, of course, waiting for the worse inevitable question: how much? Re-thinking that truck-driving school thing…

GOOD NEWS: If you’re terrified to sell yourself over the phone, it’s not because you’re a stupid! stupid! sorry excuse of a person with sausage for brains.

You just don’t know what to say.

But, what if you learned?

What if you memorized some really smart responses, redirects and transitions, so you never had to worry about this again?

What if you actually liked talking to clients again?

How much easier would your life be?

[If you want help with this, check out my hot, new sales call confidence training—a 12-part mini masterclass in which I walk you scenario-by-scenario through my most favorite, eloquent, powerful, self-assured, calm, confident, easy-going responses, redirects and transitions to help you have these kinds of sales conversations without flinching.]

 

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