The Blog

272

READS

Creativity Doesn’t Need an Ulterior Motive

The other day someone took note of my new daily blog post. “You’re launching something big,” they said. “No,” I replied. “I’m just a writer.” We’ve gotten so used to there always being an ulterior motive, that we’re suspicious when there isn’t one. Do the thing you’re called to do, especially when you have no […]

In: WTF, Creativity and Ideas?!

READ MORE >>

337

READS

Make Something That Matters

Things aren’t always what they seem. An email list full of 100,000 people is meaningless if only 100 of those people open the emails. Similarly, an email list of 100 people, with 100 of those people opening them, does mean something. Who is more successful? And who is doing something that actually matters?

In: WTF Am I Doing With My Career?

READ MORE >>

568

READS

My Favorite Line for Handling Angry People With Dignity + Grace

“Why don’t you tell me what you think would be appropriate?” Useful language for handling complex situations like: A customer is unsatisfied. An employee is complaining. A friend is upset. Your sister is angry you don’t see her enough. A gorgeous Italian man is holding a very serious grudge because you denied his advances as […]

In: WTF Do I Say?

READ MORE >>